Terms and conditions

1. INTRODUCTION, GENERAL SALES CONDITIONS FOR SHOPPING ON IDAW.EU
The present general conditions of sale are applicable and regulate all purchases on the website idaw.eu (hereinafter referred to as “website”).
EUROMOEBEL NEWLINE GMBH – VAT NUMBER :CHE-114.608.208 – Letziweg 9, 4663 – Aarburg – Tel. 062 791 08 05 – Cel. 076 560 81 32 – Email euromoebel@bluewin.ch .
The present general conditions of sale are subject to Swiss jurisdiction and were in accordance with and based on Swiss law. In the event of legal disputes, the place of jurisdiction is exclusively Switzerland.

IDAW s.r.l. is the company that acts as an intermediary between the seller EUROMOEBEL NEWLINE GMBH and the final purchaser. It therefore has no part in the sales contract established between the EUROMOEBEL NEWLINE GMBH company and the final customer, but simply makes the digital space available to facilitate contacts between the two aforementioned subjects.

2. PRODUCT INFORMATION
Products (every pieces of wardrobe) with corresponding article numbers, prices, pictures and technical descriptions are displayed on the website. The products offered for purchase are a not binding offer on terms that apply exclusively to the website.
The approximate delivery time is 5 weeks. The product purchased may differ from what is displayed on the website, as EUROMOEBEL NEWLINE GMBH reserves the right to change or modify the product with regard to product improvements if necessary.

3. PRICE
All prices shown on the website are in CHF. Our offers include VAT for private individuals. The prices do not include statutory VAT for BtoB transaction by legal entities. EUROMOEBEL NEWLINE GMBH reserves the right to change sales prices at any time at its own discretion. Orders that have already been placed are not affected by price changes. The final price of an order including any shipping costs will be communicated in the order summary before payment. In the case of an international delivery, the buyer bears any additional costs, customs duties or fees charged by any state authority in connection with the purchase. See the Delivery page for more information.

4. ORDER
The customer confirms that he has read and agreed to all information including these general terms and conditions of sale before placing the order. The order represents a purchase offer on the part of the customer towards EUROMOEBEL NEWLINE GMBH. A contract is concluded by carrying out all steps of the check-out process and agreeing to the purchase, which is done by accepting these general sales conditions and clicking the “BUY” button, what takes place exclusively “online” via the Internet and through acceptance and processing by EUROMOEBEL NEWLINE GMBH. We reproduce ourselves the colors of lacquered, from internationally recognize standards (RAL, NCS, Farrow & Ball).
The customer can carry out the purchase either as a “registered user” if he has registered on the website or as a “guest” if he has not previously filled in the corresponding form. Registration on IDAW.EU is free of charge and can be carried out at any time. After the customer has selected a product, checked the price, the technical characteristics and the expected delivery time, which are shown in the description, he (the customer) must click the button “CART”. This will add the selected product to the shopping cart, where content and quantity can be checked at any time and where you can either continue shopping or start check-out. The check-out can be started on the shopping cart page by clicking on the “CHECK OUT” button. All information required in the check-out process must be provided accurately and correctly. The customer can check and change all the information shown in the summary at any time and before the final approval. EUROMOEBEL NEWLINE GMBH is not responsible for faulty deliveries that result from incorrect information in the delivery address. Any additional costs resulting from this must therefore be borne by the customer. By clicking on the “BUY” button, the customer agrees to the purchase. In order for the final order to be sent to EUROMOEBEL NEWLINE GMBH, full payment must be made by the customer. EUROMOEBEL NEWLINE GMBH expressly points out the cancellation policy under point 12.

5. ACCEPTED PAYMENT METHODS
The customer expresses his intention to buy on the corresponding page of the website, where, as described under point 4, he sends the order and makes the payment. The payment obligation exists from the moment of the order confirmation by clicking the button “COMPLETE ORDER”. In the event of failed payment, EUROMOEBEL NEWLINE GMBH reserves the right to cancel the order. The customer agrees to carry out the full price of the goods ordered on the website (total price of the goods plus any shipping costs) using one of the accepted payment methods: PayPal, credit card, Klarna, IMMEDIATELY or by bank transfer. Credit card payments must be checked for validity. EUROMOEBEL NEWLINE GMBH reserves the right to request a copy of the ID from the customer within 24 hours of purchase, which can be used to prove ownership of the credit card used. If the customer cannot provide this proof in time, EUROMOEBEL NEWLINE GMBH reserves the right to cancel the order and refund the amount already paid. EUROMOEBEL NEWLINE GMBH will only save personal data in compliance with data protection according to the Swiss Law.
Payment details are transmitted using a server-to-server secure socket layer (SSL), one of the best security systems on the Internet. PayPal is a secure payment method that enables fast payment processing without having to provide bank details to the seller. If the customer already has a PayPal account, he can use PayPal as a payment method safely and quickly. However, he can also choose the payment method PayPal if he does not yet have a PayPal account. In this case, the customer will be redirected to a PayPal page at the time of payment, where he can enter the bank details and where he can then decide whether a PayPal account should be created or not. In the case of bank transfer, the customer has 48 hours from the order transfer to transfer the total amount to the bank account specified in the order confirmation. If the bank transfer is not completed within these 48 hours or the payment is not credited to EUROMOEBEL's bank account within 5 working days, EUROMOEBEL NEWLINE GMBH reserves the right to cancel the order. Orders paid by bank transfer will be processed and / or shipped once payment is made and EUROMOEBEL NEWLINE GMBH has received the full amount within the standard terms.

6. DISCOUNT
The order form shows: the total price, the discount (if any), and the reduced price for the customer.
As an advertising measure, EUROMOEBEL NEWLINE GMBH can grant campaign discounts which customers are provided in the form of discount codes. Users who have received a discount code can activate it by entering it in the field provided in the order form. This is also possible if the user does not yet have an EUROMOEBEL NEWLINE GMBH account. The price is then recalculated and displayed accordingly. Only a promotional discount is applicable. Promotional discounts cannot be combined with other promotions.

7. INVOICE
If the customer wants an invoice that can be used for tax purposes, he can request it by email. For this, an email must be sent to EUROMOEBEL NEWLINE GMBH after receipt of the order confirmation.
If it is a commercial customer or on behalf of a company, all relevant information must be specified directly in the order form (company name, address, VAT number). EUROMOEBEL NEWLINE GMBH will issue the invoice and send it to the email address specified in the order form within 15 working days of the order confirmation.

8. ORDER CONFIRMATION
The order has been placed correctly if no error messages appear during the ordering process. The customer consents to the purchase by clicking on the “BUY” button. The order will be processed as soon as EUROMOEBEL NEWLINE GMBH receives payment of the total amount (product price plus shipping costs). EUROMOEBEL NEWLINE GMBH will confirm the order by email (hereinafter referred to as “order confirmation”) to the email address provided by the customer. The order confirmation summarizes the selected products, corresponding prices, delivery address and order number. The customer must provide the personal data correctly, check it in the order confirmation for security and immediately report any corrections or changes to EUROMOEBEL.
Higher costs that arise due to incorrect information provided by the customer or due to a delayed notification to EUROMOEBEL NEWLINE GMBH are to be borne by the customer. The order number, which EUROMOEBEL NEWLINE GMBH will provide on the order confirmation, must be stated with every communication with EUROMOEBEL NEWLINE GMBH in connection with the order. It is recommended to print out the order confirmation as proof of order or to save it on a data carrier.

9. SHIPPING
We offer delivery to the apartment, which is already included in the price shown at the cart.
For all orders of more than 1100 CHF, assembly service is included as well.
Attention: the assembly service is not foreseen for orders with a total value of less than 1100 CHF.
Please note: We assume that the delivery can be carried out without any problems, but we ask that you take note of the important information on delivery and contact us by email or phone if you have any questions or doubts. When ordering, we always ask for one or, if available, couple of correct telephone numbers, if possible also mobile numbers. These are required in any case so that the freight forwarder can agree with the customer before delivery or we can contact the customer with questions before delivery.
The order will be delivered to one address only.
The customer accepts that the driver of the truck is responsible for the delivery or access. Therefore, the final decision about the delivery option on site is the responsibility of the driver. In any case, the customer is responsible for ensuring that the ordered products can be brought through the front door, hallways and stairwells. We would be happy to inform you about the dimensions of the largest package of the upcoming delivery on request. Delivery date: The delivery week of the delivery is announced when the order is placed or when it is configured.
We cannot rule out that the arrival of the delivery is influenced by unforeseen events (in traffic, weather conditions, etc.). If the customer would like, he can also contact us to inquire about the current status before the delivery arrives. All additional costs that may arise due to delivery complications are borne by the customer. The customer ensures that at the time of delivery someone is present at the delivery address who can accept the delivery.
EUROMOEBEL NEWLINE GMBH assumes no liability for faulty delivery, delays, defective goods or damage caused by any circumstances or events that are beyond EUROMOEBEL NEWLINE GMBH's sphere of influence. In the event that the delivery does not arrive completely or with damaged parts at the customer, EUROMOEBEL NEWLINE GMBH will deliver the missing or damaged goods within a reasonable period (1-4 weeks). During this period, the customer must make the delivery option feasible. The customer has no right to monetary claims. Furthermore, the customer is encouraged to immediately notify EUROMOEBEL NEWLINE GMBH in the event of an incomplete or faulty delivery, so that a rapid subsequent or replacement delivery can take place as quickly as possible. The customer cannot request a reimbursement for incomplete or incorrectly delivered goods or any costs resulting therefrom. In addition, EUROMOEBEL NEWLINE GMBH is not responsible for errors or defects that arise if the customer begins or continues to set up without waiting for the replacement or subsequent delivery. The place where the cabinet is brought must be at least accessible by a wide staircase. Possible additional costs for a freight elevator, crane or similar are of course not included.
The delivery to the floor and the installation is carried out by EUROMOEBEL NEWLINE GMBH (Letziweg 9 – 4663 Aarburg – Tel. 062 791 08 05 – Cel. 076 560 81 32 – Email euromoebel@bluewin.ch). Deliveries may be delayed due to the Covid 19 emergency.

10. ASSEMBLY SERVICE
The place where the wardrobe is brought must be at least accessible by a wide staircase. Possible additional costs for a freight elevator, crane or similar are of course not included. Floor delivery and installation is carried out by EUROMOEBEL NEWLINE GMBH (VAT NUMBER: CHE-114.608.208 – Letziweg 9-4663 Aarburg – Tel. 062 791 08 05 – Cel. 076 560 81 32 – Email euromoebel@bluewin.ch). The company can refuse delivery “to the point of use” and the assembly service without giving reasons. In this case, the customer has the right to cancel the order with a refund of the order value. If necessary, delivery may be delayed somewhat for organizational reasons during assembly by the building team. In addition, the amount for assembly can vary if the delivery location is difficult to reach (e.g. in historical centres etc.) or if the construction is on a high floor, which can only be reached without an elevator. Deliveries may be delayed due to the Covid 19 emergency.

11. WARRANTY
All products sold are guaranteed for 24 months (from the time of delivery) according to Italian law Decree 24/02.
In the event of a possible warranty claim, the customer should keep proof of purchase. A printout of the order confirmation is sufficient for this.
This guarantee only applies to defects that arise during normal use of the product and when used correctly. Normal signs of use or improper influences do not justify a warranty claim.
The 2-year guarantee applies to private customers. The legal guarantee of 1 year applies to business customers. EUROMOEBEL NEWLINE GMBH products are manufactured in Italy in high quality and taking environmental protection measures into account.
In the event of a defect, EUROMOEBEL NEWLINE GMBH will carry out a repair or an exchange without additional costs for the customer. If a reported defect is not covered by the warranty, EUROMOEBEL NEWLINE GMBH will be charged the costs of transportation and product testing to the customer.
After consultation with the factory, EUROMOEBEL NEWLINE GMBH will inform you of the replacement or repair period. The customer is not entitled to compensation for delays and / or the time required for the repair and return.
Imperfections on the lacquer:
Our lacquering process takes place in modern depressurized cabins throughout spray-painting. Although the technology used and the quality of the material allows a high level of control over the final result, absolute control is not possible. We remind you that we produce wardrobes in practically any colour. Therefore, a lacquering using in-line machines in absence of dust is not economically feasible. For this reason, pieces that have small dots of dust unvisible from more than half a meter away under natural light (no flash or direct light spots) or other small imperfections impossible to avoid with our production process will not be replaced.
Therefore, by accepting these conditions of sale, the customer accepts that the choice to replace pieces for this type of defect is strictly defined by EUROMOEBEL NEWLINE GMBH.
It is possible that, the paint can jump in very little points due to the vibrations of the transport. Hence, we provide a small amount of paint for touch-ups that must be done by the customer following the instructions in the video in the “Problem solving” section of our site (link).
Therefore, the customer understands that the rationale behind this choice is aimed at minimizing the environmental impact of the production and distribution of EUROMOEBEL NEWLINE GMBH products.

12. CANCELLATION AND RETURN POLICY
(a) Cancellation right before departure of the goods
The customer has the right to withdraw from the contract without giving any reasons within the following deadlines:
- within 14 working days from the moment of the order
- before the departure of the goods from the production site, in case the productive process requires less than 14 working days.

(b) Right of return after receipt of the goods
According to Italian Legislative Decree 206/2005, the customer has the right of return within 14 working days of receipt of the goods without giving any reason.
This does not apply to products which are personalized according to the customer's requests. A right of return does not exist for products manufactured individually according to customer specifications. This includes all custom-made parts for wardrobes made to measure, fitted wardrobes, walk-in wardrobes, chests of drawers and bedside tables that have been painted in the colour of your choice and / or whose height and, if necessary, depth have been made to measure.
Products that are not individually manufactured are, for example, shelves with regular dimensions or drawer with standard dimensions, clothes lifts etc. For these, in the event of cancellation:
In one of these cases in order to exercise your right of return, you must inform us of your decision by means of a clear statement. The declaration must be made by post (at best by registered mail) to IDAW, via Roma 8 I Vigonza PD, Italy. To make processing easier, the notification should also be sent in advance by email to info@idaw.eu.
Consequences of return
We remind you that the right to return can only be exercised for non-customized components, which are considered standard at the productive level.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of your decision to return one or more articles. The deadline is met if you send off the goods before the period of fourteen days has expired.
In case of refund, the returned items will be refunded in their full value, including delivery costs (with the exception of the additional costs that result from the fact that you choose a different type of delivery than the cheapest standard delivery we offer have). The refund will be processed within fourteen days from the day on which we received notification of your decision. The customer will bear the direct costs of returning the goods.
EUROMOEBEL-IDAW takes 48 hours from receipt of the goods to check their status: the returned item must be in the original conditions verified at the time of shipment from the production center. The refund will then be made by the company using the same means of payment used by the customer in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
If the item arrives damaged, we will not refund it. For this reason, we advise the customer to rely on shipping companies specialized in the delivery of furniture or to insure the goods.
The customer only havs to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the nature, properties and functionality of the goods.
If possible, please send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use additional protective packaging. If you no longer have the original packaging, please provide suitable packaging for adequate protection against transport damage in order to avoid claims for damages due to damage due to defective packaging.

As soon as the customer's notice of cancellation or return has been sent, both parties to the contract are released from mutual obligations – with the exception of those stipulated by Swiss law.

13. CONTACT
If you have any problems, questions, information or complaints, please contact our customer service on +39 371 3006179 or by email at cristina@euromoebel.idaw.eu

14. APPLICABLE LAW AND JURISDICTION
A contract between EUROMÖBEL and the customer takes place in Switzerland and only taking into account the Swiss law. The place of jurisdiction is Switzerland.

15. SEVERABILITY CLAUSE
Should individual provisions of this contract be ineffective or unenforceable or become ineffective or unenforceable after the conclusion of the contract, the remaining validity of the contract remains unaffected. The ineffective or unenforceable provision shall be replaced by the effective and feasible regulation, the effects of which come closest to the economic objective that the contracting parties have pursued with the ineffective or unenforceable provision. The above provisions apply accordingly in the event that the contract proves to be incomplete.

WE COLLECT PERSONAL INFORMATION
When you visit the site, we automatically collect certain device information from you, including data about your web browser, IP address, time zone and some of the cookies that are installed on your device. When you visit the page, we also receive information about the individual websites and product pages you visit, which websites or search conditions you have redirected to the page and how you deal with the page. We refer to this automatically collected data as “device information”. We collect device information using the following technologies: “Cookies” are very small text files that are installed on your device and often contain anonymous identification codes. More information about cookies and how to uninstall them can be found at http://www.allaboutcookies.org “Log files” track actions that take place on the site and collect data including your IP address, the browser type and information about the Internet providers, reference and exit pages and date / time stamps “Web beacons”, “tags” and “pixels” are electronic files that collect information about your browser behaviour. In addition, when you make a purchase or attempt to do so on the site, we receive certain information from you, including your name, billing and delivery address, payment information (including credit card number, transfer details), and your email address and your phone number. This information is known as “order data”. If there is talk of “personal information” in the privacy regulations, it is both device information and order information.

HOW DO WE USE YOUR PERSONAL DATA?
We use the order information, which we collect in principle, to execute all orders that are placed through the website (including information on payment processing, delivery agreements, invoice data and parts of order confirmations). In addition, we use this order informations to get in touch with you or to communicate to recognize potential risk or fraudulent deception according to the preferences you have given us to provide you with advertising information that relates to our products or our service. We use the collected device information to identify potential risks and fraud (especially through your IP address) and generally to optimize and improve our site (e.g. to develop analytics about it) how our customers look around and deal with our site and to measure the success of marketing measures and advertising campaigns).

SHARING YOUR PERSONAL DATA
We share your personal data with third parties in order to use the personal data as described above. For example, we use Shopify to strengthen our online shop. Read more about how Shopify uses your personal data here: https://www.shopify.com/legal/privacy. We also use Google Analytics to better understand our customers' use of our site. Read more about how Google uses your personal data here: https://www.google.com/intl/en/policies/privacy/. You can also request a cancellation from Google Analytics using the following link: https://tools.google.com/dlpage/gaoptout. Finally, we may also use your personal information to comply with applicable rules and regulations, respond to a subpoena or legal order, search warrant, or other legal request regarding the information we receive and, on the other hand, to protect our rights.

BEHAVIORAL ADVERTISING
As described above, we use your personal data to provide you with the information that should be of interest to you through target group-oriented advertising and marketing communication. For more information about target group-oriented advertising, please visit the educational page of the Network Advertising Initiative (“NAI”): http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work You can Unsubscribe from the target group-oriented advertising list if you use the following link: Facebook: https://www.facebook.com/settings/?tab=ads Google: https://www.google.com/settings/ads/anonymous Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads You can also deactivate some of these services by visiting the Digital Advertising Alliance's opt-out portal: http:// optout.aboutads.info/

DO NOT TRACK NOTICE
Please note that we do not change the data collection and use of our website if we recognize a “Do not track” signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal data that we hold regarding you and to have your personal data corrected, updated or deleted. If you want to claim this right, please contact us using our contact form. If you are based in Europe, we will also find that we process your data to fulfil contracts with you (e.g. when you place an order through the website) or to pursue our legitimate business interests mentioned above. Please also note that your data will also be transferred outside of Europe, including Canada and the United States.

RETENTION
When you place an order through the website, we will keep your order information for our records unless and until you ask us to delete that information.

CHANGES
We may update this privacy policy from time to time, for example to reflect changes in our practices or for other operational, legal or regulatory reasons.

PROTECTING THE MINORS
The website is not intended for anyone under the age of 18.

CONTACT US
For more information on our privacy practices, if you have any questions or wish to lodge a report, please contact us by email at info@euromoebel.idaw.eu or by post using the following information:

EUROMOEBEL NEWLINE GMBH
VAT NUMBER:CHE-114.608.208
Letziweg 9, 4663 – Aarburg
Tel. 062 791 08 05
Cel. 076 560 81 32
Email euromoebel@bluewin.ch